Assistant Manager

5 days ago

Tinton Falls, New Jersey, United States Chico's FAS Full time
Job Title: Assistant Manager

Job Summary:

The Assistant Manager is a key member of the store team, responsible for supporting the Store Manager in promoting a customer and product-focused sales culture. This role involves managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.

Key Responsibilities:
  • Analyze sales reports and KPIs to determine the needs of the business and execute in-store business and sales strategies.
  • Establish and communicate clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
  • Control payroll and supply budget.
  • Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
  • Perform all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
  • Ensure compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.
  • Administer all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
  • Ensure visual presentation, organization, and facility maintenance are representative of the Brand.
  • Develop a high performance culture, motivating sales team to meet assigned sales and productivity goals.
  • Train and coach to ensure selling team is fluent in all aspects of product knowledge on line and in store.
  • Train, coach and assists with locate fulfillment and selling.
  • Motivates and inspires store team, developing a shared vision while modeling core values.
  • Promotes an inclusive, collaborative approach to problem solving.
  • Communicates with store teams and Store Manager to effectively lead positive change.
  • Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
  • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
  • Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
  • Ensures prompt resolution of customer concerns.
  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
  • Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
  • Assists in recruiting, hiring and developing a high performing team.
  • Supports, implements, and provides follow-up for all training programs, seminars, etc.
  • Assesses and coaches store team on performance.
  • In partnership with the SM, resolves human resources issues in a timely and effective manner.
  • Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
  • Ensures that store team adheres to all employment practices and policies.

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