IT Help Desk Manager MSP

5 days ago


Tinton Falls, New Jersey, United States SAFENET SOLUTIONS LLC Full time
Job Summary

Safenet Solutions LLC is seeking an experienced IT Help Desk Manager to join our team. As a key member of our technical staff, you will be responsible for managing the performance, productivity, technical standards, and technical execution of our Help Desk team.

Key Responsibilities
  • Manage the Help Desk team to ensure exceptional network and systems solutions are delivered to our clients.
  • Develop and implement processes and procedures to improve team productivity and efficiency.
  • Collaborate with the technical team to resolve complex technical issues and provide technical guidance and support.
  • Ensure compliance with company policies and procedures, as well as regulatory requirements.
  • Provide leadership and guidance to team members to ensure they have the necessary skills and knowledge to perform their duties effectively.
Requirements
  • 3+ years of experience in a fast-paced Help Desk role.
  • 3+ years of management experience.
  • Strong technical background with ability to communicate technical information to non-technical staff.
  • Excellent analytical, planning, organizational, and problem-solving skills.
  • Ability to lead and inspire team members.
  • Ability to pick up new technology quickly with minimal guidance.
  • Strong character behaviors including honesty, integrity, and transparency.


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