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Hotel Front Desk Representative

2 months ago

Glens Falls, New York, United States Home2 Suites, Queensbury Full time
Hotel Front Desk Agent Job Description

We are seeking a skilled and friendly Hotel Front Desk Agent to join our team at Home2 Suites in Queensbury. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Responsibilities:
  • Register guests and manage reservations
  • Provide information about rooms, rates, and amenities
  • Perform check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify credit card data
  • Register guests and collect necessary information
  • Welcome guests and assign rooms
  • Provide information about our hotel and services
  • Respond to client complaints in a timely and professional manner
  • Liaise with housekeeping staff to ensure rooms are clean and tidy
  • Confirm group reservations and arrange personalized services
  • Upsell additional facilities and services
  • Maintain updated records of bookings and payments
Requirements:
  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Understanding of travel planning websites
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
Benefits:
  • Flexible schedule
  • Paid time off
  • 8 hour shift
  • Holidays
  • Weekend availability

We offer a competitive salary of $16.50 per hour and a range of benefits, including flexible scheduling, paid time off, and opportunities for career growth. If you have a passion for customer service and a desire to work in a dynamic and fast-paced environment, we encourage you to apply.