Aviation Customer Service Representative

1 month ago


Worcester, Massachusetts, United States Atlantic Aviation Full time
Job Overview

Atlantic Aviation is seeking a highly skilled Passenger Services Agent to join our team at ORH in Worcester, MA. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring seamless flight operations, and contributing to the overall success of our organization.

Key Responsibilities
  • Provide professional service and assistance to customers, ensuring their needs are met and exceeded.
  • Make hotel and catering reservations for inbound and outbound aircraft, ensuring timely and efficient arrangements.
  • Process customer purchases and fuel transactions, maintaining accurate records and resolving any discrepancies.
  • Collaborate closely with line service personnel and pilots to ensure all customer service needs are met, promoting a positive and safe working environment.
Requirements
  • Customer service/hospitality experience, with a proven track record of delivering exceptional service.
  • High school diploma or GED certificate, with a strong foundation in basic math calculations.
  • 18 years of age, with a valid state driver's license.
  • Ability to work effectively in a fast-paced environment, with a strong focus on teamwork and communication.
What We Offer

As a Passenger Services Agent with Atlantic Aviation, you will enjoy a competitive hourly rate of $16, with opportunities for overtime, weekends, holidays, and on-call shifts. Our company maintains a drug-free workplace and performs pre-employment substance testing, ensuring a safe and healthy work environment for all employees.



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