Lead Retail Sales Associate

4 weeks ago


Houston, Texas, United States Saatva Full time
Job Title: Lead Retail Sales Associate - Luxury Mattress Expert

Saatva is a luxury mattress and home furnishings brand that prioritizes customer satisfaction. As a Lead Retail Sales Associate, you will play a crucial role in delivering exceptional shopping experiences to our customers.

Key Responsibilities:
  • Meet and exceed sales goals in collaboration with the Viewing Room Manager
  • Promote a positive company culture through team building and mentorship
  • Maintain an organized and multitasking-oriented approach to daily tasks
  • Build rapport with customers to provide a knowledgeable and exceptional shopping experience
  • Assist in management tasks as needed to keep the team focused on delivering a first-class experience
  • Utilize computer skills and related software to enhance productivity
  • Maintain a clean and healthy work environment that reflects Saatva's commitment to quality
  • Ensure scheduling aligns with Manager's Days Off to optimize team efficiency
Requirements:
  • Strong Customer Service experience with a minimum 2 years of consumer-facing experience, preferably in luxury products
  • Prior experience in a managerial role is required
  • Superior coaching and mentoring skills
  • Dynamic, articulate, and affable personality with strong communication skills
  • Passionate about quality products and dedicated to delivering exceptional customer service
  • Strong leadership skills with the ability to lead by example and motivate a team
  • Comfortable working in a fast-paced and dynamic environment
  • Ability to adapt to changing priorities and handle multiple tasks simultaneously
  • The ability to work a retail schedule which includes weekends, and sale holidays
What's In It For You:
  • Competitive Compensation: $25-$31/HR
  • Medical, Dental and Vision Insurance Available
  • Paid Vacation
  • Bonus Program
  • 401K Employer Match
  • FSA/HSA/Commuter Benefits Available
  • Employee Referral Bonus
  • Blink Discounted Gym Membership
  • Employee Discounted Products
  • Friends and Family Discounts
  • Dynamic and dedicated team

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