Executive Director of Client Relations
1 week ago
Everise is seeking a highly skilled and experienced Executive Director of Client Relations to join our team. As a key member of our leadership team, you will be responsible for driving client satisfaction, retention, and growth.
Key Responsibilities:
- Lead client relations and account management efforts to achieve business objectives and drive revenue growth.
- Develop and implement client account plans to ensure client satisfaction and retention.
- Collaborate with cross-functional teams to identify and implement process improvements for operational effectiveness.
- Conduct client performance analysis and develop optimization plans to improve client profitability.
- Build and maintain strong relationships with clients, partners, and stakeholders at all levels.
Requirements:
- 10-12 years of experience in client services/account management within the BPO/contact center/customer experience industry.
- Proven success in effectively managing client relationships and accounts within the healthcare-payer sector.
- Masters/Bachelor's degree in management, business, or marketing.
What We Offer:
- Competitive base salary range: $160,000 - $200,000.
- Benefits including medical coverage, dental, vision, disability, 401k, and paid time off.
- Commission earnings and other benefit programs may be included based on specific role and location.
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