Client Relations Specialist

2 weeks ago

Provo, Utah, United States Multi-Color Corporation MCC Full time

Advance Your Career with a Leading Company

As a prominent player in the premium labeling industry, Multi-Color Corporation (MCC) empowers brands to distinguish themselves in competitive landscapes and foster positive consumer interactions. With over a century of printing expertise, MCC is dedicated to innovation and sustainable packaging solutions. By joining our organization, you can make a significant impact.

The Customer Service Team exemplifies MCC's commitment to exceptional service by delivering precise, clear, and timely information regarding customer orders and shipments. This role necessitates a thorough understanding of our clients and the products we create for them. Success in this position will stem from analytical thinking, proficiency in MCC's business systems, and outstanding communication abilities.

Reasons to Consider MCC:

  • Compensation: $22.00 per hour
  • Comprehensive benefits package including medical, dental, vision, disability, life insurance, and 401(k)
  • Paid Holidays: New Year's, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating holidays

Key Responsibilities:

  • Deliver World-Class Customer Service
    • Take ownership of customer inquiries by providing accurate and timely information regarding received orders.
    • Oversee the customer order process from entry to shipment through consistent and precise communication with both internal and external stakeholders.
    • Investigate customer concerns and delve into the underlying needs beyond initial expressions.
    • Communicate effectively and take prompt action to consistently surpass customer expectations, ensuring accessibility to information and resolution assistance.
    • Commit to enhancing knowledge of MCC's products, services, and solutions.
    • Collaborate effectively within the plant.
    • Work cooperatively across diverse departments and groups to achieve plant objectives, demonstrating a team-oriented approach by assisting colleagues as needed.
    • Exhibit understanding and appreciation of differing perspectives on issues and adapt approaches as situations evolve.
  • Engage in special projects and perform additional duties as assigned.
  • Demonstrate exceptional customer service by meeting the following Key Performance Indicators:
    • Order and release accuracy
    • Volume of orders and releases processed
    • Timeliness of order and release entries

Qualifications:

  • A four-year college degree; or two to four years of relevant experience and/or training; or an equivalent combination of education and experience.
  • Familiarity with Business Operating Systems; proficiency in Internet software, Microsoft Word, and Excel.

Additional Considerations:

  • The employee may occasionally need to bend, stoop, lift, and/or move up to 35 pounds.

Diversity & Inclusion:

MCC promotes an inclusive culture that values and respects the diverse backgrounds and experiences of our team members, enabling everyone to reach their full potential. We strive for our company to reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for all individuals, regardless of gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin, or other characteristics.

#PROIND

#LI-TM1

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