Branch Manager

4 days ago

New York, New York, United States Citigroup Inc Full time
Job Title: VP, Branch Manager

The Branch Manager is a senior management professional responsible for driving the growth of a new branch through proactive business development activity and community engagement. This role requires full leadership and direction to a team of employees to drive business growth, acquire new relationships, grow the book of business, ensure a culture of world-class customer experience, and foster community engagement in a newly opened branch.

Key Responsibilities:
  • Develop sales plans and drive production goals, including building referral networks and relationships with internal partners and external contacts.
  • Create an environment through activity-based coaching and performance development, and implement coaching plans to develop employees' skills to achieve individual and branch goals.
  • Develop and execute integrated sales, relationship, and credit strategies aligned with the Retail Bank's priorities, and execute business plans to achieve expected goals in all business categories.
  • Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition, and ensure clients receive optimal service and monitor operational controls.
  • Collaborate with branch partners to successfully achieve goals, build customer relationships, and deliver customer service.
  • Develop a Center of Influence (COI) network by engaging in business networking and community activities, representing Citigroup in the community, creating local community awareness, and providing multi-product banking solutions to clients.
  • Leverage workforce planning tools to optimize staffing in branches and set expectations for branch staff, fostering an environment where team members work together to achieve business goals.
  • Integrate segment partners to drive sales and drive outbound sales activities, including representing Citi and building partnerships in the community.
  • Conduct daily proof processes to ensure adherence to operational requirements, investigate controllable losses among branch staff, provide coaching, and manage performance on decisions used.
  • Lead the hiring process and coordinate performance management, compensation, communication, and employee evaluation of branch staff.
  • Responsible for planning, budgeting, and policy formulation, and involved in short-term planning and resource planning.
  • This position requires registration as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry and obtaining a unique identifier from the Registry before referring interested clients to Citigroup for their mortgage needs.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations.
Qualifications:
  • 6-10 years of relevant experience required.
  • Previous experience in banking or the financial industry preferred.
  • Sales management experience preferred.
  • Registered or willing to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Consistently demonstrates analytic skills.
  • NMLS registration; Safe Act compliant.
Education:
  • Bachelor's Degree/University degree or equivalent experience.
  • Master's degree preferred.

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