Front Desk Representative
1 month ago
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Executive Inn & Suites. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay for our guests.
Key Responsibilities:
- Checking in and checking out guests
- Assisting guests with directions and providing information about the hotel and local area
- Handling guest complaints and resolving issues in a professional and courteous manner
- Managing guest folios and processing payments
- Responding to phone calls and messages from guests and other departments
- Coordinating group arrivals and departures
- Providing information about hotel amenities and services
- Assisting with events and conferences
- Maintaining a clean and organized front desk area
Requirements:
- Previous hotel experience is preferred
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and multitask
- Basic computer skills and knowledge of hotel software
- Ability to work a variety of shifts, including evenings and weekends
Benefits:
- Competitive hourly rate
- Health, dental, and vision insurance
- Vacation time and sick leave
- Opportunities for advancement and professional growth
About Us:
The Executive Inn & Suites is a waterfront hotel located in the heart of Oakland, California. We offer a unique and relaxing atmosphere, with beautiful views of the Oakland Estuary and a range of amenities to make your stay with us enjoyable and memorable.
We are committed to providing exceptional service and ensuring that our guests have a memorable and enjoyable stay with us. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.
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