Front Desk Representative

1 month ago


Oakland, California, United States Executive Inn & Suites Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Executive Inn & Suites. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:

  • Checking in and checking out guests
  • Assisting guests with directions and providing information about the hotel and local area
  • Handling guest complaints and resolving issues in a professional and courteous manner
  • Managing guest folios and processing payments
  • Responding to phone calls and messages from guests and other departments
  • Coordinating group arrivals and departures
  • Providing information about hotel amenities and services
  • Assisting with events and conferences
  • Maintaining a clean and organized front desk area

Requirements:

  • Previous hotel experience is preferred
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of hotel software
  • Ability to work a variety of shifts, including evenings and weekends

Benefits:

  • Competitive hourly rate
  • Health, dental, and vision insurance
  • Vacation time and sick leave
  • Opportunities for advancement and professional growth

About Us:

The Executive Inn & Suites is a waterfront hotel located in the heart of Oakland, California. We offer a unique and relaxing atmosphere, with beautiful views of the Oakland Estuary and a range of amenities to make your stay with us enjoyable and memorable.

We are committed to providing exceptional service and ensuring that our guests have a memorable and enjoyable stay with us. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.


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