Fitness Operations Supervisor

2 weeks ago


Malden, Massachusetts, United States Planet Fitness Full time
Benefits:
  • Performance-based bonuses
  • Attractive salary package
  • Comprehensive dental coverage
  • Health insurance options
  • Career advancement opportunities
  • Professional training and development
Position Overview

The Fitness Operations Supervisor will play a crucial role in supporting the management of gym activities to guarantee an outstanding 'Judgement Free' experience for members while ensuring the club's financial success.

Key Responsibilities
  • Assist in the recruitment, training, and development of a high-performing team, including Member Service Representatives, Trainers, and Custodians.
  • Help maintain a welcoming environment for all members, prospective members, and guests, ensuring adherence to exceptional customer service standards.
  • Support staff management and provide assistance to the Club Manager as required.
  • Assist in the scheduling and supervision of team members.
  • Oversee member service to ensure staff consistently delivers a superior customer experience.
  • Help resolve or escalate employee concerns as necessary.
    • Participate in all front desk operations, including:
    • Answering phone calls in a courteous manner and assisting with various inquiries.
    • Checking members into the system.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
    • Addressing all member requests, issues, and questions.
  • Assist in maintaining the cleanliness and upkeep of the facility.
  • Support the ordering of supplies within the established budget.
  • Help track statistics and prepare reports (weekly, monthly, and annually).
  • Provide backup support for absent employees.
Qualifications/Requirements
  • Exceptional customer service skills, ideally within the fitness sector.
  • Previous experience as a Shift Leader or Assistant Manager in a fitness environment.
  • Strong supervisory, diplomatic, and listening abilities.
  • Basic proficiency in computer applications (Microsoft Suite).
  • Motivated, enthusiastic, and energetic demeanor.
  • Effective problem-solving skills.
  • Current CPR Certification is mandatory.
  • High school diploma or GED equivalent is required.
  • Must be at least 18 years old.
Physical Requirements
  • Regular standing and walking throughout the shift.
  • Frequent communication in person or via phone during the shift.
  • Ability to occasionally lift up to 50 lbs.
  • May encounter hazardous materials during the shift.
Compensation
$30,000 - $35,000 annually

Our Mission

At Planet Fitness, we are dedicated to enhancing lives through an accessible, high-quality fitness experience. We are continuously seeking motivated individuals to help cultivate the Judgement Free Zone and shape the future of our brand. With numerous locations across various regions, there are ample opportunities to join our mission of inspiring and motivating our members.

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