**Assistant Manager
7 days ago
Job Summary:
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.
Key Responsibilities:
- Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring staff follows superior customer service guidelines.
- Assist with staff management and provide backup support to the Club Manager as needed.
- Assist in scheduling and supervising staff.
- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
- Assist in resolving or escalating employee issues or concerns.
- Assist in overseeing cleanliness and maintenance of the facility.
- Assist in ordering of supplies using specific budgets based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
Qualifications/Requirements:
- Superior customer service skills, preferably in the fitness industry.
- Prior experience working as a Shift Leader and/or Assistant Manager at Planet Fitness.
- Solid supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic, and energetic.
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
Benefits:
- Eligible for bi-weekly team bonus, monthly mystery shop bonuses, and monthly Assistant Manager bonus.
- FREE Black Card membership after 30 days of employment.
- Eligible for 50% company-paid benefits after 90 days of employment.
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