Store Operations Manager

1 day ago


Keller, Texas, United States Michaels Stores Full time

Job Summary:

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for overseeing the day-to-day operations of our store, ensuring that our customers receive an exceptional shopping experience, and driving sales and profitability.

Key Responsibilities:

  • Assist the Store Manager in delivering sales and profit plans, as well as other key performance indicators (KPIs) in conjunction with our annual performance objectives.
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Hire, train, and evaluate Team Members to achieve results, identify talent, and develop Team Members and other Department Managers for advancement.
  • Coach Team Members and lead the performance management/disciplinary process of Team Members, as needed.
  • Workload planning, assist the Store Manager with planning, scheduling, and execution of store workload, supervising and directing Team Members, including scheduling their hours of work, vacation scheduling, and approving time off.
  • Lead and manage freight flow process to ensure truck standards are followed.
  • Lead and manage the inventory management processes in store.
  • Oversee planogram (POG) execution.
  • Lead and manage merchandise operations to include omni-channel.
  • Lead and manage shrink and safety programs.
  • Oversee the visual merchandising standards in store and execution of feature space and seasonal layouts.
  • Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, promote commitment to the organization's vision and values, and project a positive image and serve as a role model for others.
  • Serve as Manager on Duty (MOD).

Requirements:

  • Retail management leadership experience.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment:

Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.



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