Client Services Scheduling Supervisor
2 weeks ago
Aveanna Healthcare is seeking a dedicated Scheduling Manager to oversee the recruitment, hiring, staffing, and scheduling of caregivers tailored to meet patient needs.
The Scheduling Manager plays a crucial role in collaborating with the clinical team, operations, and executive leadership to ensure optimal performance management of field staff.
Key Responsibilities:
- Maintain a comprehensive understanding of the capabilities and limitations of each field staff member.
- Exhibit thorough knowledge and compliance with company policies and procedures.
- Actively engage in cost containment efforts, ensuring effective utilization of nursing staff when assigning cases.
- Identify and resolve issues proactively, demonstrating initiative and sound judgment in decision-making.
- Play an active role in evaluating staff performance and fostering positive relationships with patients and caregivers.
- Assist in the orientation and training of new staff members.
- Coordinate staffing requirements in accordance with branch location guidelines.
- Manage and uphold the staffing schedule as per branch location protocols.
- Facilitate orientation and training scheduling for new hires.
- Organize work schedules by assigning employees to shifts and positions effectively.
- Oversee shift back-fill activities in case of caregiver tardiness or absences.
- Serve as the primary contact for patient families regarding staffing schedules.
- Participate in recruitment activities, including identifying, scheduling, and interviewing potential candidates.
Qualifications:
- High school diploma or GED required.
- Availability for after-hours on-call schedule is essential.
Preferred Qualifications:
- Bachelor's Degree.
- Six months of prior agency staffing or recruiting experience.
- One year of office work experience is advantageous.
- Experience in healthcare is a plus.
Skills and Abilities:
- Adherence to confidentiality standards and professional boundaries at all times.
- Ability to maintain composure and professionalism in high-pressure situations.
- Strong multitasking and time management capabilities.
- Effective problem-solving and conflict resolution skills.
- Excellent organizational and communication skills.
- Quick-thinking and astute decision-making abilities.
Physical Demands:
- Must be able to communicate effectively in English.
- Occasional lifting, carrying, pushing, and pulling of up to 25 pounds.
- Prolonged periods of sitting, walking, standing, bending, kneeling, reaching, and twisting.
- Ability to climb stairs.
- Visual and hearing acuity is required.
This job description is not intended to be exhaustive and may be subject to change. Responsibilities may evolve over time with or without notice.
As a Medicare and Medicaid provider, compliance with all health-related requirements, including vaccinations and testing, is mandatory, subject to applicable exemptions.
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