Front Desk Associate

3 days ago

Costa Mesa, California, United States Costa Mesa Marriott Full time

About Us:

Costa Mesa Marriott is a leading hospitality provider in Orange County, California, offering exceptional service and upscale amenities to its guests. As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, providing top-notch service to our guests.

Responsibilities:

  • Guest Arrival and Departure: Assist guests with arrival and departure from the hotel, ensuring a smooth and efficient experience.
  • Front Desk Operations: Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice to provide accurate information and respond to requests.
  • Registration and Check-In: Complete the registration process by inputting and retrieving information from our computer system, confirming pertinent details and making appropriate selections of rooms based on guest needs.
  • Payment and Accounting: Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank, as well as accept and record vouchers, traveler's checks, and other forms of payment.
  • Communication and Problem-Solving: Promptly answer the telephone using positive and clear communication, input messages into the computer, and retrieve messages to communicate the content to the guest. Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
  • Teamwork and Adaptability: Remain calm and alert, especially during emergency situations and heavy hotel activity, and be available to work on a regular basis, performing any other job-related duties as assigned.

Qualifications:

  • Education: High school diploma or equivalent required, and a college degree preferred.
  • Experience: Hotel experience preferred, with considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Skills: Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
  • Physical Demands: Ability to stand and move throughout the front office and continuously perform essential job functions, as well as access and accurately input information using a moderately complex computer system.
  • Communication: Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.

Benefits:

Costa Mesa Marriott is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, as well as pet insurance through the ASPCA. We also offer a 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. Costa Mesa Marriott is an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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