Guest Experience Specialist

6 days ago


Costa Mesa, California, United States Team Outsider Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our Guest Services Team as a Hospitality Ambassador. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless interactions, and promoting our brand values.

Key Responsibilities
  • Guest Services: Provide top-notch customer service, addressing guest inquiries, and resolving issues in a timely and professional manner.
  • Front Desk Operations: Manage front desk operations, including guest registration, cash handling, and inventory management.
  • Team Collaboration: Work closely with other departments to ensure a cohesive and efficient guest experience.
  • Continuous Improvement: Participate in ongoing training and development to enhance skills and knowledge, driving continuous improvement in guest satisfaction and team performance.
Requirements
  • Customer Service: Proven ability to provide exceptional customer service in a fast-paced environment.
  • Communication: Excellent verbal and written communication skills, with the ability to effectively interact with guests and team members.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a dynamic team environment.
  • Adaptability: Ability to adapt to changing situations and priorities, with a flexible and positive attitude.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance.
  • Professional Development: Ongoing training and development opportunities to enhance skills and knowledge.


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