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Overnight Front Desk Agent

3 months ago

Costa Mesa, California, United States Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel Full time

General Description

The ideal Night Audit candidate will have some previous Front Desk Agent experience, exceptional communication skills, very detail oriented and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction, and produce very accurate work.

Work Requirements

Job Requirements

Must stay at the front desk for the entirety of their working shift (minus breaks) and to print necessary reports.
Must notify security to cover the front desk/lobby area during state-mandated breaks and during report printing.
Answer phone calls during the shift.
Register guests and receive payments
Update the status of guests.
Ensure the accuracy of the accounts and transactions made with the customers.
Create daily management reports, this help to maintain a regular track of the business.
Produce pro-forma folios for the guests who will be departing the next day.
other than the accounting function, Night Auditors are asked to maintain front desk. These include looking after check-in, check-out, responding to customers' needs, attending their queries, housekeeping requests and reservations etc.
Maintain phone charges and dry cleaning issues.
High school degree or equivalent
Must be a numbers person
Must be fluent in Microsoft Office
Must be a US citizen or have a valid US work Permit/Visa
Ability to handle stressful situations in a calm, professional manner
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Must have the ability to work a varied schedule that may include evenings, weekends, holidays, and overnights
Physical RequirementsAbility to stand for entire shift
Ability to type, standing upright for entire shift.
Heavy work- Exerting up to 100 lbs of force occasionally, and/or 50 lbs of force frequently and/or up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects
Must arrive to work well groomed, with pristine hygiene, and professional attire
Mental RequirementsMust be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high pressure situations
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must be at listening to, understanding, and clarifying issues raised by co-workers and guests
Must be able to work and understand financial information and data, and basic arithmetic functions
Must maintain composure and objectivity under pressure
Education RequirementsHigh school diploma
Experience as Front Desk Agent
Previous customer/guest service experience a plus Very detail oriented.
Source: Hospitality Online