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Front Office Manager

2 months ago


Costa Mesa, California, United States Remington Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and driving revenue growth through effective management of our front office operations.

Key Responsibilities

  • Guest Services
    • Anticipate and respond to guest needs, maintaining a high level of customer satisfaction at all times.
    • Ensure prompt and professional check-in and check-out processes, including accurate room assignments and key management.
  • Team Management
    • Lead and motivate a team of front office associates, including interviewing, hiring, training, and scheduling.
    • Develop and implement effective training programs to enhance team performance and productivity.
  • Operations Management
    • Manage and operate the hotel's property management system, including accurate and timely processing of all front office transactions.
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Problem Resolution
    • Respond promptly and professionally to guest complaints, resolving issues in a fair and timely manner.
    • Collaborate with other departments to resolve complex issues and ensure guest satisfaction.

Requirements

  • High work ethic and self-initiative, with a strong focus on delivering exceptional guest experiences.
  • Ability to work varying schedules, including evenings, weekends, and holidays, to meet the needs of the hotel.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.