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Front Office Manager
2 months ago
Job Summary
We are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and driving revenue growth through effective management of our front office operations.
Key Responsibilities
- Guest Services
- Anticipate and respond to guest needs, maintaining a high level of customer satisfaction at all times.
- Ensure prompt and professional check-in and check-out processes, including accurate room assignments and key management.
- Team Management
- Lead and motivate a team of front office associates, including interviewing, hiring, training, and scheduling.
- Develop and implement effective training programs to enhance team performance and productivity.
- Operations Management
- Manage and operate the hotel's property management system, including accurate and timely processing of all front office transactions.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Problem Resolution
- Respond promptly and professionally to guest complaints, resolving issues in a fair and timely manner.
- Collaborate with other departments to resolve complex issues and ensure guest satisfaction.
Requirements
- High work ethic and self-initiative, with a strong focus on delivering exceptional guest experiences.
- Ability to work varying schedules, including evenings, weekends, and holidays, to meet the needs of the hotel.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.