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Medical Support Coordinator

2 months ago

Phoenix, Arizona, United States UnitedHealth Group Full time
About the Role

We are seeking a highly skilled and compassionate Healthcare Access Specialist to join our team at UnitedHealth Group. As a key member of our organization, you will play a critical role in ensuring that patients receive timely and effective access to medical care.

Key Responsibilities
  • Phone Support: Respond to 50-70 patient calls per day, resolving moderate to complex issues and providing empathetic support.
  • Scheduling and Verification: Schedule and verify appointments in our clinical information system, ensuring seamless coordination with healthcare providers.
  • Patient Data Management: Verify and update patient demographic and insurance information, maintaining accurate records.
  • Task Management: Send and receive tasks to provider offices to facilitate patient access to medical care.
  • Referral Processing: Receive and process stat and at-risk referrals, expediting critical patient care.
  • Communication: Contact patients to inform them of appointment and referral status, ensuring timely updates.
  • Data Entry: Perform high-volume data entry tasks, maintaining accurate records.
  • Complaint Resolution: Process and resolve expedited patient complaints, providing prompt and effective solutions.
  • Medication Refill Processing: Review and process medication refill requests, ensuring timely fulfillment.
  • Proactive Response: Respond proactively to inquiries from patients, providers, and internal medical personnel, providing expert support.
Requirements
  • Education: High School Diploma/GED or equivalent work experience.
  • Age: Must be 18 years of age or older.
  • Experience: 1+ year of experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
  • Electronic Medical Record Systems: 1+ year of experience with electronic medical record systems.
  • Availability: Ability to work our normal business hours of 8:00am - 5:00pm, with occasional overtime or weekend work as needed.
Preferred Qualifications
  • Related Experience: 1+ year of experience in a related environment, such as office, administrative, clerical, customer service, or healthcare.
  • Healthcare Experience: Prior experience in healthcare, including patient support and medical record management.
  • eClinicalWorks EMR System: Prior experience with the eClinicalWorks EMR system.
  • Bilingual Fluency: Bilingual fluency in English and Spanish.
About UnitedHealth Group

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

We are an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.