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Care Management Support Coordinator

1 month ago

Phoenix, Arizona, United States BCforward Full time
Care Management Support Coordinator

BCforward is seeking a highly motivated Care Management Support Coordinator for a remote opportunity.

Job Summary:

The Care Management Support Coordinator will support administrative care management activities, including performing outreach, answering inbound calls, and scheduling services. The ideal candidate will serve as a point of contact to members, providers, and staff to resolve issues and document member records in accordance with current state and regulatory guidelines.

Key Responsibilities:
  • Support administrative care management activities, including outreach, inbound calls, and scheduling services.
  • Serve as a point of contact to members, providers, and staff to resolve issues and document member records.
  • Perform data entry into True Care and navigate multiple systems.
  • Make outbound calls to existing members to discuss care/medical reasons for signing up for the program.
  • Enroll members into the Care Management program.
  • Meet production/sales-based targets, with a minimum of 60 calls per day in a fast-paced environment.
Requirements:
  • 1-2 years' experience in a fast-paced call center environment.
  • At least 2 years of prior Healthcare experience.
  • Ability to adapt to change.
  • SALES experience highly preferred.
  • Bilingual in Spanish a plus.
Benefits:

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

BCforward is an equal opportunity employer and welcomes applications from diverse candidates.