Graduate Support Coordinator

3 days ago

Phoenix, Arizona, United States Arizona State University Full time
Job Description

The School of Sustainability at Arizona State University is seeking a Graduate Student Support Coordinator to provide admissions, advising, and student services coordination for prospective and current students in the School of Sustainability's online graduate certificate and masters programs related to sustainable food systems.

Key Responsibilities
  • Coordinate online admissions, enrollment, and retention reports to identify strategies for improvement
  • Update program Fact Sheets, program handbooks, catalog updates, and webpages
  • Develop and lead refresher trainings for Enrollment Advisors
  • Resolve student issues with instructors, School staff, and EdPlus
  • Participate in monthly College of Global Futures online meetings and Graduate College Academic Support Staff meetings
  • Provide onboarding training/coaching for new graduate support staff
  • Interpret and explain university and school policies and procedures to students, faculty, and staff
  • Assist with recruitment, including developing presentations, attending events, and providing information sessions and webinars
  • Coordinate the graduate admissions process, including maintaining prospective student and applicant records, updating supplemental applications, and tracking applicants/students
  • Collaborate with the Swette Center for Sustainable Food Systems on admissions, student progress, enrollment issues, scholarship awards, and advising
  • Provide one-on-one assistance to students with questions and concerns regarding program requirements and financial responsibilities
  • Conduct graduate student audits to identify holds that may prevent a student from future course registration
  • Oversee the utilization of tools used to regularly communicate with students
Requirements
  • Bachelor's degree in a field appropriate to the area of assignments and three (3) years' administrative or program coordination experience
  • Experience in effective collaboration, student services, and software programs for tracking student interest and progress
  • Experience in establishing rapport with students, staff, alumni, faculty, administrators, and other constituents
  • Experience with Salesforce and other electronic systems
Preferred Qualifications
  • Masters degree in a related field
  • Experience in coordinating student services for online degree programs
  • Experience with USDA NextGen Scholarship Award Letters

Arizona State University is a federal contractor and subject to federal regulations which may require you to produce a record of a COVID-19 vaccination. For questions about medical or religious accommodations, please visit the Office of Diversity, Equity and Inclusion's webpage.

ASU is a tobacco-free university. For details visit https://asu.edu/tobacco-free

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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