Verizon Customer Service Representative

1 week ago


Norfolk, Virginia, United States REI Management Services LLC Full time
Verizon Customer Service Associate

We are a premier marketing and sales firm, dedicated to innovation and creativity in our premium marketing and sales campaigns. Our Verizon Customer Service Associates provide exceptional customer experiences, leaving a lasting impression of distinction and quality. Our team works in an energetic atmosphere, committed to developing our employees' potential and upholding our mission of being a market leader through innovation and customer service.

Key Responsibilities:
  • Collaborate with other departments to ensure seamless enrollment processes and serve as a liaison between Verizon sales, customer service, and advertising teams.
  • Deliver top-notch customer service, interacting with customers directly and providing a knowledgeable and friendly resource to answer their questions.
  • Support the Verizon sales team by providing excellent customer service to current and potential customers, driving sales growth and meeting weekly and monthly sales goals.
  • Ensure data accuracy during customer renewal or acquisition enrollment processes.
  • Attend Verizon Customer Service Associate meetings to stay informed and drive sales.
Requirements:
  • High school diploma or equivalent.
  • Experience in customer service or sales is preferred.
  • Highly organized, responsive, detail-oriented, and a team player with a "can-do" attitude and ability to prioritize and complete multiple tasks with accuracy.
  • Self-directed and detail-oriented individual with an inquisitive nature and problem-solving skills.
  • Excellent communication and interpersonal skills, with a focus on rapport-building, listening, and questioning skills.


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