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Guest Services Representative

2 months ago

Phoenix, Arizona, United States The Camby, Autograph Collection Full time

Property Overview:

The Camby, Autograph Collection is a premier boutique hotel situated in a vibrant urban setting, dedicated to providing an exceptional work atmosphere for individuals pursuing a career in the hospitality industry. By becoming a member of The Camby team, you will join a distinctive establishment renowned for its elegant design, superior service, and lively ambiance. The hotel presents a variety of career opportunities across guest services, dining, events, and more, ensuring a fulfilling and diverse career trajectory. The Camby is devoted to fostering a culture that appreciates creativity, innovation, and remarkable guest interactions. Employees can anticipate working in a chic and contemporary environment, where they can demonstrate their talents, advance their careers, and contribute to a team that creates unforgettable experiences for guests. Being part of The Camby team offers a unique chance to engage with a hotel that leads the way in the hospitality sector.

Position Summary:
Are you a hospitality enthusiast with a knack for engaging with people? Join our team as a Front Desk Agent and take the lead in crafting outstanding guest experiences. With your high energy and enthusiasm, you will be the welcoming presence that greets and assists our guests throughout their visit. From smooth check-in processes to offering insightful local recommendations, you will be instrumental in ensuring our guests feel appreciated and valued. If you excel in a dynamic environment, possess excellent communication abilities, and have a genuine desire to surpass guest expectations, this role is an ideal opportunity for you to showcase your hospitality expertise and leave a lasting impression.

Key Responsibilities:

  • Welcome guests with a warm and inviting demeanor, establishing a positive first impression.
  • Efficiently manage check-in and check-out processes, ensuring precision and attention to detail.
  • Provide comprehensive information regarding hotel amenities, services, and local attractions.
  • Address guest inquiries and resolve any issues or complaints promptly and professionally.
  • Process guest payments and maintain meticulous records.
  • Collaborate with other departments to fulfill guest requests and guarantee a seamless experience.
  • Ensure the front desk area is clean and organized.
  • Assist with administrative duties, including answering phone calls and managing reservations.

Join our vibrant team as a Front Desk Agent and contribute to creating memorable guest experiences in an engaging and rewarding hospitality setting.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience with cash handling is essential.
  • Outstanding communication skills.
  • Proficient computer skills.
  • Flexibility to work varied hours, including weekends and holidays.
  • Strong problem-solving abilities.
  • Capability to multitask and thrive in a fast-paced environment.
  • Previous customer service experience is preferred.
  • Familiarity with hotel or resort operations is advantageous.

Benefits:
Davidson Hospitality Group is a distinguished, full-service hospitality management company overseeing a range of hotels, restaurants, and entertainment venues nationwide. As a trusted partner for major hospitality brands, Davidson embodies a unique management style that combines the personalized service of a small company with the extensive expertise of a larger organization. Davidson is committed to delivering value to its owners and team members, offering a comprehensive benefits program designed to enhance the lives and well-being of our employees and their families.

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Hotel discounts.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching.

Working at Davidson is a unique experience. It transcends traditional employment; it is a calling. It is part career, part revolution. Here, every role contributes to redefining the quality of hospitality delivered to our guests, clients, partners, and each other.

Equal Opportunity Employer: Davidson Hospitality is an equal opportunity employer and maintains a drug-free workplace. Pre-employment drug testing and background checks are required. We participate in E-Verify.