Special Events Manager

4 weeks ago

Louisville, Kentucky, United States Levy Full time
Job DescriptionJob Description Levy Sector

Job Summary

As a Special Events Manager at Levy, you will be responsible for overseeing the daily operations of catering functions, coordinating with sales and culinary teams, and ensuring exceptional guest experiences. This role requires a high level of computer literacy, excellent interpersonal skills, and a passion for hospitality, food, and retail.

Key Responsibilities

  • Ensure all catering services exceed guest expectations
  • Present Levy catering services to guests in a manner that exceeds guest expectations and profitability
  • Communicate client needs through timely and detailed written and verbal communications
  • Develop location-specific food and wine knowledge
  • Initiate contact with clients to secure food and beverage selections
  • Hold team accountable to steps of service to deliver great guest service
  • Ensure show quality standards are maintained at all times
  • Build and maintain strong relationships with clients, guests, subcontractors, and Levy team members
  • Regularly obtain feedback from clients and guests to improve operations
  • Support and communicate Company initiatives
  • Respond and assist in any departmental guest service issues
  • Execute all menus, promotions, and programs as outlined by the Director of Catering in accordance with Levy standards
  • Achieve daily sales and assigned cost goals
  • Achieve assigned budget goals
  • Employ good safety and sanitation practices
  • Follow and enforce responsible alcohol service policies
  • Execute required daily reporting in a timely manner
  • Complete required department reports and comply with information at month-end closing
  • Ensure team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
  • Ensure the continual process of revenue development
  • Promote the sale of profitable Levy services
  • Prepare account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
  • Ensure the complete billing for client services and receipt of payments in accordance with Levy standards
  • Use all performance management tools to provide guidance and feedback to team members
  • Promote a cooperative work climate, maximizing productivity and morale
  • Conduct regularly scheduled meetings to ensure lines of communication are open between management and team members
  • Interviews, hires, trains, and develops team members according to Levy guidelines
  • Displays a positive attitude towards team members

Requirements

  • 2+ years of experience in a food and beverage operational position
  • Bachelor's degree in hospitality management is preferred
  • High level of computer literacy
  • Passion for hospitality, food, and retail
  • Excellent interpersonal and stakeholder management skills

About Levy

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

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