Customer Service Ambassador

4 days ago


Redlands, California, United States American Automobile Association Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the American Automobile Association. As a Customer Service Representative, you will be responsible for providing exceptional service to our members through inbound phone calls, resolving issues, and offering meaningful solutions.

Key Responsibilities
  • Provide exceptional customer service through inbound phone calls, resolving issues and offering solutions.
  • Listen and understand customer concerns, while offering personalized solutions.
  • Proactively offer valuable products and services to our members.
  • Actively listen and engage with members and fellow team members with a "can do" attitude.
  • Operate in a fast-paced environment, adapting to changing situations and priorities.
Requirements
  • Prior customer service experience, preferably in a call center environment.
  • Recent call center experience is a plus.
  • Ability to work in a flexible environment, adapting to changing situations and priorities.
  • Excellent communication skills, both written and verbal.
  • Ability to multi-task and perform well in a fast-paced environment.
  • Proficiency using computers and software applications.
  • A flexible and adaptable attitude, with a strong focus on customer satisfaction.
What We Offer
  • A competitive hourly rate of $25.00 per hour.
  • A comprehensive benefits package, including health coverage, 401(k) plan, and pension.
  • Tuition assistance and professional development opportunities.
  • A wellness program and employee discounts.
About Us

The American Automobile Association is a leading provider of automotive, travel, and insurance services to millions of members across the country. We are committed to delivering exceptional service and value to our members, and we are seeking talented and motivated individuals to join our team.



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