Guest Services Ambassador

7 days ago


Redlands, California, United States Black Box Management Group Full time
About Black Box Management Group

We are a dynamic and rapidly growing company that seamlessly integrates movies with excellent food and the newest technology to deliver guests with our signature uninterrupted theater experience.

We want to ensure every guest and teammate has an incredible experience and is excited to come back for more.

Job Summary:

We are seeking upbeat and personable Front of House Team members to join us at Black Box Management Group. As a FOH teammate, you will be the face of our brand, providing outstanding customer experiences and ensuring our guests have an unforgettable time at our theaters.

Key Responsibilities:
  • Embody and uphold the company's Core Values, Code of Conduct, and Operational Guidelines
  • Take ownership for all guest interactions and prioritize the overall guest experience
  • Greet and welcome guests with passion
  • Assist guests in using the OneDine system for ordering
  • Be knowledgeable about menu items and provide recommendations
  • Maintain cleanliness standards in the venue, including theater seats, handrails, and tables
  • Stay informed about the films and events playing in our theaters
  • Resolve guest issues with the support of the management team
  • Cultivate an encouraging and collaborative working environment with all Black Box Management Group team members
  • Enforce alcohol, food, safety, and sanitation regulations
Requirements:
  • A genuine passion for providing outstanding guest service
  • Excellent vocal and motivational skills to engage with guests and encourage your team
  • TABC certification and a Food Handler's license
  • Ability to lift up to 50 lbs
  • Capability to stand for 6 to 9 hours at a time
  • Availability to work flexible shifts, including nights, weekends, and holidays
Benefits:
  • Competitive compensation package
  • Enjoy complimentary delicious food and watch movies on the big screen for free
  • Make a positive impact on your team's lives and build memorable guest experiences in the company of happy and hardworking individuals
Equal Opportunity Employer:

Black Box Management Group will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law.



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