IT Support Specialist

5 days ago

Lewis Center, Ohio, United States Expedient Full time
Job Overview

We are seeking a skilled IT Support Specialist to join our team at Expedient. As a key member of our operations support center, you will be responsible for monitoring our systems and networks, responding to client requests, and providing top-notch technical support.

Responsibilities
  • Process and prioritize client phone calls, emails, and job ticket questions and/or requests for service-related assistance
  • Monitor and proactively identify service impacting events
  • Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
  • Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
Requirements
  • Academic degree or training in a technical discipline or equivalent work experience
  • Industry certifications are also highly desired (CCNA, CCENT, CompTIA, Network+, A+, etc.)
  • Demonstrated level of competency with internet technologies including:
    • Principles of networking, Cisco, Juniper
    • Windows operating system
    • Familiarity with basic UNIX commands
    • DNS and WEB services
  • Experience in a client support role
  • Strong understanding of the value of customer service
  • Strong analytical and independent problem-solving skills
  • Strong verbal and written communication skills
  • Ability to pass pre-employment screens
Physical Demands
  • Sitting - stationary/seated position during the work day in order to check in visitors
  • Walking - must be able to escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift in order to conduct hands-on assessments and to ensure building safety compliance by checking doors, checking temperature in various areas of the server room/data center
  • Lifting - frequently lifts lightweight items and occasionally lifts heavyweight materials such as equipment, parts, computer and server hardware
  • Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required
About Expedient

We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%. We offer an exceptional benefits package, including three weeks of paid time off annually, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We are an equal opportunity employer and welcome qualified applicants from diverse backgrounds. Powered by JazzHR

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