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Senior IT Support Specialist

2 months ago

Lewis Center, Ohio, United States Abrasive Technology Full time
Job Summary

Abrasive Technology is seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Technical Support: Provide Tier 1 and Tier II support to employees, resolving technical issues and escalating complex problems to senior engineers.
  • Infrastructure Management: Maintain and configure network and server infrastructure, ensuring optimal performance and security.
  • Project Management: Participate in system implementations and manage projects to ensure timely completion and within budget.
  • Asset Management: Research, purchase, and configure hardware for new users, and manage VPN clients and access.
  • Continuous Improvement: Participate in the continuous improvement process, identifying opportunities to improve our service, IT systems, documentation, and processes.
Requirements
  • Experience: At least 5 years of experience in the IT field, with a strong background in network configuration and troubleshooting.
  • Skills: Strong teamwork, communication, and collaboration skills, with the ability to travel up to 20% domestically and internationally.
  • Education: High school diploma required, Associate's or Bachelor's degree preferred.
What We Offer
  • Career Advancement: Opportunities for career growth and advancement within the company.
  • Benefits: Medical, dental, and vision insurance, company-paid life insurance, short-term disability, and long-term disability.
  • Compensation: Competitive salary and quarterly incentive bonuses.

Abrasive Technology is a world-leading innovator in the development and manufacturing of super abrasive grinding wheels and tools. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.