Project Support Specialist

23 hours ago


Lewis Center, Ohio, United States EXCEL Management Systems Inc Full time
Job OverviewAt EXCEL Management Systems Inc, we are seeking a detail-oriented and customer-focused Project Support Specialist to assist with our ongoing PC Refresh project. The ideal candidate will play a key role in ensuring a smooth transition for our users by handling the physical setup and configuration of new computer systems. This position requires a combination of technical skills, excellent customer service, and the ability to travel daily throughout Ohio.Key Responsibilities:
  • Deploy new PC hardware, including physical setup, configuration, and installation of operating systems and applications.
  • Connect and configure peripherals such as monitors, keyboards, mice, and docking stations.
  • Ensure all equipment is properly labeled and inventoried.
  • Provide hands-on support to end-users during the transition, including troubleshooting basic hardware and software issues.
  • Maintain a clean and organized work environment, ensuring all deployed systems are set up according to company standards.
  • Communicate effectively with team members and end-users to ensure a seamless transition process.
  • Safely lift and move equipment weighing up to 50 lbs. as required.
  • Travel daily throughout Ohio to various project sites, ensuring timely and effective support for the PC Refresh initiative.
Qualifications:
  • Minimum of 1 year of IT experience, preferably in a support or deployment role.
  • Strong technical aptitude with the ability to connect and configure computer peripherals.
  • Excellent customer service skills with a patient and positive attitude.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.
  • Physical ability to lift and move equipment weighing up to 50 lbs.
  • Willingness and ability to travel daily throughout Ohio.
Preferred Qualifications:
  • Experience with PC deployment projects or similar IT initiatives.
  • Basic troubleshooting skills in a Windows environment.


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