Client Engagement Coordinator

2 weeks ago

Cincinnati, Ohio, United States shelterhouse Full time
Position Overview

Shelter House is a dedicated community comprised of residents, staff, and volunteers committed to delivering essential human services to individuals experiencing homelessness in the Greater Cincinnati area. The Client Engagement Coordinator plays a crucial role in establishing a trustworthy rapport with clients, guiding them towards suitable housing programs.

Key Responsibilities

  • Facilitate the transition of clients from initial intake to comprehensive case management.
  • Conduct daily Step-up Orientations to educate clients about available services.
  • Provide recommendations to the Shelter Director regarding client Step-up progress.
  • Perform intakes for new clients entering the Shelter as necessary.
  • Ensure that client checklists are completed within one week of their Shelter entry.
  • Connect clients with vital services, including medical clinics, PATH services, and recovery programs.
  • Collaborate with clients to formulate housing plans and objectives prior to their Step-up.
  • Maintain accurate records of all client interactions in the VESTA system, including document scanning.
  • Assist clients with apartment applications as required.
  • Support Case Managers during apartment viewings when they are unavailable, following directives from the Shelter Director.
  • Engage in drug and alcohol outreach initiatives.
  • Complete VI-SPDAT assessments for clients.

Qualifications & Requirements

  • Bachelor's Degree in Social Work, Psychology, Human Health, Sociology, or related fields; equivalent experience in mental health or substance abuse may substitute for educational requirements.
  • Current CPR certification.
  • Capability to administer NARCAN as needed.
  • Availability to work during weekends, nights, and holidays.
  • Possession of a valid driver's license with a clean driving record, access to a privately insured vehicle during work hours, and eligibility for approval by Shelter House's insurance provider.

Skills & Abilities

  • Exceptional communication skills.
  • Proficient in problem-solving client-related issues.
  • Ability to maintain composure in crisis situations.
  • Experience in de-escalating tense situations and redirecting behavior positively.
  • Demonstrated assertiveness when necessary.
  • Detail-oriented and highly organized.

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