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Client Engagement Specialist

2 months ago

Cincinnati, Ohio, United States Response Marketing Full time

Position Overview: The Customer Communications Associate plays a vital role in overseeing daily interactions and correspondence with existing clients and prospective customers. This position demands a thorough understanding of consumer engagement strategies, reporting directly to the Director of Customer Outreach, while exhibiting a proactive and professional demeanor. Opportunities for career progression may arise based on sustained performance.

Key Responsibilities:

  • Document and monitor all client interactions meticulously
  • Maintain consistent communication with clients and prospects
  • Work collaboratively with team members to resolve client inquiries
  • Engage in training sessions aimed at professional growth
  • Build and nurture strong client relationships to enhance brand loyalty

Qualifications:

  • A Bachelor's Degree or 1-3 years of experience in customer service
  • Exceptional communication, analytical, and customer service abilities
  • Willingness to commit to full-time employment
  • Demonstrated success in meeting objectives and prioritizing client needs