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Client Engagement Specialist
2 months ago
Position Overview: The Customer Communications Associate plays a crucial role in overseeing daily interactions and correspondence with existing clients and prospective customers. This position necessitates a thorough understanding of customer engagement strategies, reporting directly to the Director of Customer Outreach, while embodying a proactive and professional demeanor. There are potential pathways for career growth based on consistent performance metrics.
Key Responsibilities:
- Document and track all interactions with clients
- Maintain ongoing communication with both customers and prospects
- Work collaboratively with team members to resolve client inquiries
- Engage in training opportunities for professional enhancement
- Build and nurture strong relationships with clients to ensure brand loyalty
Qualifications:
- Bachelor's Degree or 1-3 years of experience in customer service
- Strong communication, problem-solving, and customer service abilities
- Full-time availability required
- Demonstrated success in meeting objectives and prioritizing client needs