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Healthcare Support Specialist

2 months ago

Pensacola, Florida, United States West Florida Medical Center Clinic PA Full time
Job Overview

POSITION SUMMARY

The Medical Assistant, non-certified, plays a crucial role in the healthcare environment by assisting in patient management and ensuring smooth operations within the clinic. This position involves guiding patients to examination rooms, managing communication through phone calls and messages, and providing essential information and reassurance to patients.

KEY RESPONSIBILITIES

  • Consistently identify oneself verbally and by wearing a name badge while on duty.
  • Under the supervision of a licensed physician, perform various clinical tasks, including:
  • Preparation of medical instruments and treatment areas.
  • Collection and documentation of patient vital signs and health information, ensuring accurate patient identification.
  • Efficiently organize tasks and manage workload to enhance productivity.
  • Maintain adequate inventory of medical supplies and notify appropriate personnel when restocking is necessary.
  • Input physician-directed diagnostic orders into the approved electronic medical record system and ensure proper documentation of orders.
  • Adhere to safety protocols and suggest improvements for health and safety practices.
  • Demonstrate proficiency in standard medical practices and procedures.
  • Prepare billing tickets for tests and procedures conducted.
  • Anticipate departmental needs and assist colleagues to improve overall office efficiency.
  • Respond to patient inquiries in a courteous and professional manner.
  • Schedule necessary procedures and manage incoming calls and messages promptly.
  • Understand the limitations of the non-certified Medical Assistant role.
  • Perform additional duties as assigned with accuracy and willingness.

CORPORATE CULTURE RESPONSIBILITIES

  • Adhere to established corporate and departmental policies and procedures.
  • Participate in all required training sessions.
  • Uphold the organization's core values and vision.
  • Comply with corporate culture responsibilities.
  • Willingly perform other assigned tasks.

EDUCATION AND EXPERIENCE REQUIREMENTS

  • A minimum of a high school diploma or GED is required.
  • Experience in a medical office setting is essential.

SKILLS AND ABILITIES

  • Exhibit strong customer service and interpersonal skills, with attention to detail and effective communication abilities.
  • Demonstrate integrity and a positive attitude towards change and patient care.
  • Collaborate effectively with team members across various organizational levels.
  • Show proficiency in computer applications, including MS Office, and adapt quickly to new software.
  • Communicate effectively in English, both verbally and in writing.
  • Interact with individuals from diverse socio-economic backgrounds.
  • Possess good visual acuity and the ability to work in potentially hazardous environments.
  • Exhibit active listening skills and professionalism in patient interactions.

PHYSICAL AND EMOTIONAL REQUIREMENTS

  • Ability to lift and carry up to 10 pounds occasionally.
  • Frequent standing and walking throughout the workday.
  • Proficient in keyboarding and manual dexterity tasks.
  • Ability to maintain focus on computer screens for extended periods.
  • Ability to manage stress and maintain professionalism under pressure.

WORK ENVIRONMENT

  • Work may involve frequent interruptions and requires availability to assist patients and staff throughout the day.
  • May require extended hours to meet departmental needs.
  • Operate within a clinical medical practice environment.