Patient Experience Manager

1 week ago


Paterson, New Jersey, United States St. Joseph's Healthcare System Full time
Job Overview

St. Joseph's Healthcare System is a leading healthcare organization recognized for its expertise and compassion. We are seeking a Patient Experience Manager to join our team and contribute to our mission of delivering exceptional patient care.

The Patient Experience Manager will be responsible for developing and maintaining a culture of patient-centered care and service excellence within the hospital. This role combines an understanding of change management principles and tools, a proficiency in measurement and data interpretation, and an understanding of health services delivery and the clinical operating environment.

The ideal candidate will have a Bachelor's degree in Health Administration or a related field, with three to five years of related experience. Excellent verbal and written communication skills, strong customer service, interpersonal, conflict resolution, and problem-solving skills are essential for this role.

The Patient Experience Manager will work effectively with all levels of the organization, patients, and visitors to identify opportunities to enhance the patient experience. This role emphasizes improving the overall patient experience through data-driven initiatives, staff training, and effective communication strategies.

Responsibilities

  • Develop and maintain a culture of patient-centered care and service excellence within the hospital
  • Collaborate with various departments to ensure continuous improvement in patient satisfaction
  • Provide support to operating units in achieving excellence in the delivery of patient care
  • Identify opportunities to enhance the patient experience through data-driven initiatives, staff training, and effective communication strategies


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