Patient Experience Director
4 weeks ago
Job Overview:
The Patient Experience Manager plays a pivotal role in driving excellence in patient-centered care and service delivery within St. Joseph's Healthcare System. This leadership position oversees the Patient Experience team and Language Services program, fostering a culture of continuous improvement and collaboration across departments.
Key Responsibilities:
- Develop and maintain a patient-centered care culture, ensuring exceptional service delivery and satisfaction.
- Collaborate with various departments to identify opportunities for improvement and implement data-driven initiatives.
- Provide support to operating units in achieving excellence in patient care, leveraging change management principles and tools.
- Lead staff training and development programs, focusing on effective communication strategies and conflict resolution techniques.
- Work closely with the Patient Relations Manager, Volunteer Manager, and Department Director to enhance the patient experience.
Qualifications:
- Bachelor's degree in Health Administration or a related field, with a Master's degree preferred.
- Three to five years of experience in healthcare operations, patient experience, or a related field.
- Excellent verbal and written communication skills, with strong customer service, interpersonal, and problem-solving abilities.
- Ability to work effectively with all levels of the organization, patients, and visitors.
- Ability to analyze and interpret data, integrating raw data into actionable process improvements.
- Knowledge of Language Access Services federal and state laws and national practices.
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