Healthcare Assistant/Patient Service Coordinator

3 months ago

Paterson, New Jersey, United States Summit Health Full time

Position Overview

The Healthcare Assistant/Patient Service Coordinator plays a vital role in supporting the medical team and ensuring a seamless patient experience. This position involves a variety of responsibilities aimed at enhancing patient care and maintaining efficient operations.

Key Responsibilities:

  • Assist healthcare providers with patient care, workflow management, and administrative tasks.
  • Welcome patients and their families, managing appointment scheduling and testing in a timely manner.
  • Handle patient payments, provide account information, and issue receipts while ensuring accurate posting to accounts.
  • Respond to phone inquiries promptly, addressing caller needs and delivering messages accurately.
  • Facilitate referrals and consult orders in a timely manner.
  • Schedule and document diagnostic tests and procedures in the order management system, adhering to established workflows.
  • Collect and verify patient information, including demographics, insurance details, and necessary forms.
  • Prepare examination rooms and assist patients during their visits, ensuring cleanliness and readiness.
  • Gather vital signs and document them accurately in the electronic health record (EHR).
  • Collaborate with clinical staff to ensure timely pre-authorizations and medication reconciliations.
  • Maintain an organized inventory of medical supplies and ensure examination rooms are stocked appropriately.

General Requirements:

  • Demonstrate understanding of medical emergency procedures and comply with regulatory policies.
  • Perform additional duties as needed, including EKG and phlebotomy tasks.

Physical Requirements:

  • Ability to lift and move heavy objects, as well as maintain physical mobility and agility.
  • Endurance for prolonged standing, bending, and walking.

Environmental Considerations:

  • Exposure to various environmental factors, including chemicals and allergens.

Qualifications:

  • High School Diploma or GED required; Bachelor's or Associate Degree preferred.
  • Medical Assistant Certification is mandatory; candidates must obtain certification within a specified timeframe if not already certified.
  • Previous experience in a medical assistant or patient service role is advantageous.
  • Excellent customer service skills and the ability to work collaboratively in a team environment.
  • Basic computer proficiency and familiarity with medical terminology are preferred.

Commitment to Diversity:

Summit Health is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

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