Front Desk Supervisor Lead

3 days ago


Madison, Wisconsin, United States Madison East DoubleTree by Hilton Full time

Are you a hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and creating memorable experiences for our guests? As a Hotel Front Desk Supervisor at Madison East DoubleTree by Hilton, you will have the opportunity to develop your leadership skills, work with a dynamic team, and contribute to the success of our organization.

About the Role

This role requires a highly motivated and organized individual with strong communication and interpersonal skills. As a Hotel Front Desk Supervisor, you will be responsible for supervising a dedicated front desk team, greeting and interacting with guests, providing exceptional service, enforcing policies and procedures, using computer systems, and performing office tasks. You will also be responsible for ensuring the safety and security of the property, staff, and guests.

Key Responsibilities
  • Supervise and motivate a team of front desk agents to achieve high levels of customer satisfaction and productivity
  • Deliver exceptional customer service to guests by anticipating their needs, listening attentively, and responding promptly
  • Ensure that all front desk operations are running smoothly and efficiently, including check-in, check-out, and reservation processes
  • Enforce company policies and procedures to maintain consistency and quality across the front desk team
  • Use computer systems to process guest transactions, make reservations, and perform other administrative tasks
  • Perform office tasks such as answering phones, scanning, copying, typing, and printing to support the front desk team
Requirements
  • Proven track record of delivering exceptional customer service and creating memorable experiences for guests
  • Two years of experience working in a hotel front office environment with a focus on customer service and teamwork
  • One year of experience in a hotel supervisory role with strong leadership and management skills
  • Strong oral and written communication, interpersonal, and problem-solving abilities to effectively manage conflicts and issues
  • Ability to work effectively and efficiently in a fast-paced setting with a high volume of guests and transactions
Why Work with Us?

At Madison East DoubleTree by Hilton, we offer a competitive salary of $18.00 per hour, plus opportunities for growth and advancement within our organization. Our comprehensive benefits package includes paid sick time, paid time off, anniversary day off with pay, paid volunteer hours, flexible schedules, worldwide hotel stays starting at $49 per night, free night stays at NCG Hospitality hotels, dedicated training and development, educational and professional certification assistance, health, dental, and vision plans, virtual telehealth services, team member assistance program, 401(k) retirement plan, same-day pay, catch-of-the-day program, everyone sells program, and referral program.



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