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Insurance Claims Coordinator

2 months ago

Brookfield, Wisconsin, United States Old Republic Risk Management Inc Full time


Position at Old Republic Risk Management

Old Republic Risk Management (ORRM) is actively seeking a Claims Support Specialist to become a vital member of our Claims Services Team. ORRM specializes in providing primary casualty insurance solutions tailored for corporate and group clients facing intricate risks. As a leader in the alternative risk sector since 1985, ORRM is dedicated to delivering innovative services that offer unmatched flexibility in insurance program design and structure.

Are you a professional who excels in a dynamic environment and is passionate about providing exceptional customer service? At Old Republic Risk Management, we are in search of a Claims Support Specialist to enhance our Claims Services Team. We promote a relaxed culture with a strong focus on work/life balance and teamwork, making this an ideal opportunity for personal and professional growth.

Why Join Us? At Old Republic Risk Management, we are committed to cultivating a supportive and inclusive workplace where every team member's contributions are recognized. We provide a stable work environment with ample opportunities for advancement. Our team enjoys a friendly atmosphere that balances dedication with a focus on well-being. If you are looking for a workplace where you can make a meaningful impact while enjoying a fulfilling work/life balance, you will find a welcoming home with us.

Your Role: A Day in the Life of a Claims Support Specialist As a Claims Support Specialist, you will serve as the primary point of contact for our Claims Services Team, overseeing communications through various channels, including phone and email. In this fast-paced and multitasking role, you will manage inquiries, provide essential support, and ensure the department operates smoothly. Your daily tasks will include:
  • Reviewing, identifying, and accurately interpreting correspondence of moderate complexity using software, databases, and other resources. Your analytical skills will guide you in determining the best course of action.
  • Managing a high volume of incoming and outgoing calls from a diverse range of individuals, ensuring a positive experience for each caller, even in challenging situations. You will actively listen to understand their needs, address concerns, and provide accurate and efficient responses.
  • Coordinating with state workers' compensation bureaus, attorneys, insurance carriers, and third-party adjusters to request and follow up on missing information, ensuring timely receipt.
  • Creating and maintaining electronic files and internal resources, ensuring organization and accessibility.
Your role will be crucial in upholding the high standards of service our clients expect.

Work Schedule This position offers a consistent schedule, working Monday through Friday, from 8:00 a.m. to 4:30 p.m. Enjoy your evenings and weekends off while maintaining a balanced work/life routine.

Core Requirements To thrive as a Claims Support Specialist at Old Republic Risk Management, you should meet the following qualifications:
  • Education: A high school diploma or equivalent is required. An associate's or bachelor's degree in a related field is preferred but not mandatory.
  • Experience: Previous experience in a customer service or administrative role, particularly in a fast-paced environment, is essential. Experience in the insurance industry or claims processing is a plus.
  • Skills:
    • Strong communication skills, both written and verbal, with the ability to interact effectively with a diverse range of individuals.
    • Excellent multitasking abilities, capable of managing numerous tasks and communications simultaneously.
    • Proficiency in using software, databases, and other digital resources to interpret and manage information.
    • Strong analytical and problem-solving skills, with the ability to determine the appropriate course of action in complex situations.
    • Ability to remain calm and professional, especially when dealing with challenging situations or upset callers.

PHYSICAL AND ENVIRONMENTAL DEMANDS:
This position requires sitting for extended periods and occasional standing or walking. The role may involve pushing, pulling, carrying, and/or lifting up to 10 pounds. Ergonomic equipment is available to employees.

WHY OLD REPUBLIC RISK MANAGEMENT?
At Old Republic Risk Management, we seek bright, passionate individuals who share our values and commitment to success, offering them the support and flexibility to excel in their professional and personal lives. We provide this in an open-door, collaborative workplace that encourages and rewards teamwork and individual contributions. Learn more about our company by watching this video. For more about our outstanding benefits and culture, please visit our website.

COMPANY BENEFITS:

Financial:

  • Competitive salary
  • 401k Savings & Profit-Sharing Plan, including company match contribution
  • Roth investment options
  • 529 Education Savings Plan
  • Employee Referral Bonus Program

Health:

  • Health Insurance
  • Dental Insurance
  • Flexible Spending & Health Savings Account options
  • Life Insurance
  • Vision Insurance
  • Supplement Life Insurance
  • Long-Term Disability Insurance
  • Paid Leave of Absence Benefits
  • Accident & Critical Illness Insurance
  • Pet Insurance

Work-Life Balance:

  • 38.75 hour standard work week
  • Casual business attire
  • On-site fitness center
  • Generous paid time-off (PTO)
  • Paid holidays
  • Company-sponsored subscription to Calm app
  • Volunteer opportunities
  • Company-sponsored events and outings

Interested? Click 'apply' and follow some very simple steps to get your resume in front of the Talent Acquisition team.

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Old Republic Risk Management is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.