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Claims Assistant
2 months ago
We are seeking a highly organized and detail-oriented Claims Assistant to join our Claims Team at Old Republic Surety Company. As a Claims Assistant, you will play a vital role in supporting our adjusters and ensuring the smooth processing of claims.
Key Responsibilities:- Set up new claim files in our claim processing system and obtain necessary underwriting information.
- Collaborate with adjusters on next steps and provide excellent customer service.
- Prepare correspondence using departmental templates and adjuster-scripted written copy.
- Compose and type inter-departmental memos, letters, and claim acknowledgments as needed.
- Prepare and type standard and custom reports, comparisons, and spreadsheets to assist adjusters with claim determinations.
- Answer incoming telephone calls, determine next steps, and provide excellent customer service.
- Establish and maintain internal records, lists, and files as required by internal audit and/or assigned adjuster.
- Process incoming mail to identify whether it pertains to a new or existing claim. File, scan, photocopy, and distribute within the Department as appropriate.
- Monitor the claims department email inbox, distribute to adjusters, or respond as needed.
- Assist with processing legal bills, reserves, loss payments, and pursued recoveries, some of which may require complex reasoning skills.
- High School diploma or equivalent.
- At least one year of related experience.
- Proficiency with Microsoft (MS) Windows and Office products.
- Competitive salary.
- 401k Savings & Profit-Sharing Plan, including company match contribution.
- Roth investment options.
- 529 Education Savings Plan.
- Employee Referral Bonus Program.
- Health Insurance.
- Dental Insurance.
- Flexible Spending & Health Savings Account options.
- Life Insurance.
- Vision Insurance.
- Supplement Life Insurance.
- Long-Term Disability Insurance.
- Paid Leave of Absence Benefits.
- Accident & Critical Illness Insurance.
- Pet Insurance.
- 38.75 hour standard work week.
- Casual business attire.
- Generous paid time-off (PTO).
- Paid holidays.
- Volunteer opportunities.
- Company-sponsored events and outings.
Old Republic Surety Company offers numerous opportunities for our employees to grow and prosper. We have a culture of growth from within and support our employees' pursuits in advancing their careers. We foster an open-door, collaborative workplace that encourages and rewards both teamwork and individual contributions. We want bright, passionate individuals who share our values and quest for success.
