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Industrial Sales Support Specialist

2 months ago

Charleston, West Virginia, United States Coastal Hydraulics, Inc. Full time
Job Summary

Coastal Hydraulics, Inc. is seeking an experienced Industrial Sales Support Specialist to join our team. As a key member of our sales support team, you will play a crucial role in providing exceptional customer service and support to our industrial customers.

Key Responsibilities
  • Quote Generation: Assist in generating quotes for outside sales and house accounts, ensuring accurate and timely delivery of quotes to customers.
  • Project Management: Serve as a project management resource for outside sales, coordinating with sales teams to ensure seamless execution of projects.
  • Order Processing: Process quotes and work orders in our internal Work Order Management System, creating product orders and ensuring timely delivery of products to customers.
  • Customer Communication: Communicate effectively with all departments, including sales, customer service, and operations, to ensure seamless customer experience.
  • Sales Process Improvement: Assist in the development and implementation of sales process improvements, including the use of databases, our internal Work Order Management System, and other technologies.
  • Inventory Management: Daily processing of incoming and outgoing parts, components, and supplies, ensuring accurate inventory levels and timely delivery of products to customers.
Requirements
  • Minimum of three years' direct customer sales, parts research, quoting and/or ordering experience in mechanical shop operations, parts requisition, or project management functions.
  • Hands-on mechanical experience preferred, but not required.
  • Proven record of effective organizational skills in planning or allocating resources to meet deadlines and create efficiencies.
  • Physical requirements including but not limited to standing for long periods, lifting 50 lbs., walking, climbing and squatting.
  • Working experience with customer order processing systems and Microsoft Office applications.
  • Effective listening, verbal and written communication skills to problem solve.
What We Offer

Coastal Hydraulics, Inc. offers a competitive salary and comprehensive benefits package, including 401(k), company-paid health insurance premiums, and long-term disability coverage. A background check and drug screening are required for this position.