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Guest Services Representative

2 months ago

San Diego, California, United States Omni Hotels Full time

Location: San Diego Hotel

About Us: At Omni San Diego Hotel, we pride ourselves on creating a vibrant and enjoyable work atmosphere. Nestled in the heart of sunny San Diego, our newly renovated four-star hotel is committed to delivering exceptional service to both our guests and associates. Our dedication to fostering a supportive environment has resulted in high associate satisfaction and a remarkable internal promotion rate.

Position Overview: We are seeking a dedicated Front Desk Agent who is passionate about hospitality and excels in creating memorable customer experiences. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless departure experience.

Key Responsibilities:

  • Prepare and distribute daily reports as instructed.
  • Accurately manage VIP, complimentary, house use rooms, and out of order lists.
  • Conduct nightly backup procedures for systems and documentation.
  • Facilitate express checkouts, ensuring their completion.
  • Complete the Night Audit checklist for the third shift.
  • Balance daily postings and revenue accurately.
  • Communicate effectively with all necessary departments through Wrap-Up emails.
  • Assist in maintaining front office standards and resolving any deficiencies.
  • Prepare daily allowance and adjustment spreadsheets.
  • Safeguard confidential guest information and access to guest rooms.
  • Be knowledgeable about PBX Operator duties and emergency procedures.
  • Address guest requests and concerns, adhering to service recovery protocols.
  • Familiarize yourself with hotel amenities, facilities, and local attractions.
  • Guide guests to various areas of the hotel as needed.
  • Utilize office equipment effectively, including computers and telecommunication devices.
  • Engage actively with guests to identify and meet their needs, striving to exceed expectations.
  • Deliver personalized guest experiences through exceptional service.

Qualifications:

  • Availability to work days, evenings, weekends, and holidays.
  • Previous guest service experience is essential.
  • Experience with PMS Cashiering is required.
  • Strong customer service and problem-solving skills are necessary.
  • Ability to communicate clearly in English with guests and colleagues.
  • Proficient in communication, computer, and organizational skills.
  • Maintain a professional appearance and demeanor at all times.
  • Capability to stand, walk, or sit for extended periods.
  • Repetitive motion required for computer and telephone use.

Compensation: Pay starts at $24.45/hour, with actual compensation based on qualifications and experience.

Omni Hotels & Resorts is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.