Quality Control Analyst

1 week ago

Austin, Texas, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

GENERAL OVERVIEW

The role involves performing essential quality assurance tasks within the Criminal Records Division. This position is responsible for ensuring compliance with both state and federal regulations across various databases. The analyst will verify the accuracy, completeness, and legitimacy of legal documents submitted by law enforcement and judicial bodies. The position may include training responsibilities and operates under moderate supervision, allowing for some initiative and independent judgment.

KEY RESPONSIBILITIES:

  • Evaluate and assess applicant submissions and criminal history records, identifying deficiencies and ensuring adherence to service delivery standards and program requirements.
  • Conduct thorough quality control assessments of applicant submissions, criminal history records, and legal documents to confirm accuracy and compliance with relevant regulations.
  • Communicate the final outcomes of applicant submissions and criminal history evaluations to appropriate local, state, and federal agencies, as well as the public.
  • Interpret and share information regarding internal rules, policies, regulations, and procedures.
  • Assist in the development and implementation of quality assurance policies, procedures, and standards.
  • Analyze quality control error findings to identify trends and patterns.
  • Maintain regular attendance and adhere to approved work hours in accordance with agency policies.
  • Perform additional duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

Education: A high school diploma or equivalent is required. A degree from an accredited four-year institution with a focus on criminal justice or a related field is preferred.

Experience: A minimum of three years of experience in criminal history records, auditing, compliance, or quality assurance is required. Relevant education may substitute for experience on a two-for-one basis.

Licensure and Certification: Candidates must obtain TLETS/NLETS and TCIC/NCIC Basic Procedures Certification through a TXDPS training course within six months of employment. A valid driver’s license is required if driving is part of the job duties.

Knowledge: A solid understanding of TXDPS, state, and federal regulations related to the maintenance, processing, retention, confidentiality, and dissemination of criminal records is essential.

Interpersonal Skills: The ability to maintain professionalism and positive relationships with internal and external stakeholders is crucial.

Organizational Skills: Candidates must be organized, adaptable, and capable of prioritizing tasks in a dynamic environment while meeting deadlines without compromising quality.

Communication Skills: Strong skills in creating and delivering clear and professional presentations and reports are necessary.

Analytical Skills: The ability to analyze data, identify trends, and draw accurate conclusions is vital.

Technology Proficiency: Familiarity with CJIS systems, TCIC/NCIC databases, and proficiency in Microsoft Office Suite is required.

Confidentiality: Candidates must demonstrate the ability to handle sensitive information responsibly and adhere to applicable laws and policies.

Physical and Environmental Demands:

The role requires the ability to perform various physical tasks and work in an office environment. Reasonable accommodations may be made for individuals with disabilities.

Benefits:

Employees may be eligible for various benefits, including retirement options and salary adjustments based on qualifications.

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