Service Dispatcher Coordinator
6 days ago
The Service Dispatcher Coordinator plays a vital role in the success of Leslie's Poolmart, Inc. by coordinating pool equipment service requests through the use of scheduling software. This position requires maintaining superior customer service levels in assigned districts, interacting with various teams including Service Managers, Service Technicians, Customer Service Representatives, Commercial Account Executives, and stores on service appointments to ensure timely and efficient resolutions.
Main Responsibilities:
- Monitor technician schedules to guarantee timely arrival to customer appointments and notify customers if a technician is running behind.
- Evaluate and optimize scheduling to improve efficiency and minimize operational costs.
- Address and reschedule any calls dropped by the optimizer, ensuring no unscheduled calls are left.
- Respond promptly to all emails, text messages, and internal communications; ensure no communications are left unanswered by the end of the day.
Requirements:
- Ability to multitask and maintain focus in a fast-paced environment.
- Excellent verbal and written communication skills and exceptional phone etiquette.
- Microsoft Word, Excel, and Internet Explorer proficiency with above-average keyboarding skills.
- Previous scheduling/dispatching experience, ideally in a retail or call center environment.
Benefits:
Leslie's provides a robust benefits package, including comprehensive medical, pharmacy, dental, & vision plan options, health savings account (with enrollment in the high deductible health plan option), flexible spending accounts, company-paid basic life and AD&D insurance, voluntary supplemental life insurance, short-term disability and long-term disability insurance, pre-tax and Roth 401(k) with company match, paid vacation, sick, and bereavement leave, paid holidays, employee assistance and wellness programs, and product discounts at Leslie's Retail stores.
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