Service Dispatcher Coordinator

6 days ago


Phoenix, Arizona, United States Leslie's Poolmart, Inc. Full time
Job Overview:

The Service Dispatcher Coordinator plays a vital role in the success of Leslie's Poolmart, Inc. by coordinating pool equipment service requests through the use of scheduling software. This position requires maintaining superior customer service levels in assigned districts, interacting with various teams including Service Managers, Service Technicians, Customer Service Representatives, Commercial Account Executives, and stores on service appointments to ensure timely and efficient resolutions.

Main Responsibilities:
  • Monitor technician schedules to guarantee timely arrival to customer appointments and notify customers if a technician is running behind.
  • Evaluate and optimize scheduling to improve efficiency and minimize operational costs.
  • Address and reschedule any calls dropped by the optimizer, ensuring no unscheduled calls are left.
  • Respond promptly to all emails, text messages, and internal communications; ensure no communications are left unanswered by the end of the day.

Requirements:
  • Ability to multitask and maintain focus in a fast-paced environment.
  • Excellent verbal and written communication skills and exceptional phone etiquette.
  • Microsoft Word, Excel, and Internet Explorer proficiency with above-average keyboarding skills.
  • Previous scheduling/dispatching experience, ideally in a retail or call center environment.

Benefits:
Leslie's provides a robust benefits package, including comprehensive medical, pharmacy, dental, & vision plan options, health savings account (with enrollment in the high deductible health plan option), flexible spending accounts, company-paid basic life and AD&D insurance, voluntary supplemental life insurance, short-term disability and long-term disability insurance, pre-tax and Roth 401(k) with company match, paid vacation, sick, and bereavement leave, paid holidays, employee assistance and wellness programs, and product discounts at Leslie's Retail stores.

  • Phoenix, Arizona, United States American Fitness Services LLC Full time

    Job Title">We are seeking a highly motivated Dispatch and Coordination Manager to join our team at American Fitness Services LLC.The successful candidate will be responsible for managing dispatch operations, coordinating daily activities, and contributing to the overall success of our company.About the Role">">Manage dispatch operations to ensure efficient...


  • Phoenix, Arizona, United States R & M Wholesale LLC Full time

    Company OverviewR & M Wholesale LLC is a fast-growing tow company seeking a highly skilled dispatcher to join our team. As a key member of our call center, you will be responsible for handling customer inquiries, dispatching towing services, and providing exceptional support.Job DescriptionThis is a unique opportunity to work in a dynamic environment with a...


  • Phoenix, Arizona, United States Hobart Service Full time

    Are you looking for a rewarding career in customer service and operations? Hobart Service, an Illinois Tool Works Company, is seeking a highly skilled Service Coordinator Specialist to join our team!About UsHobart Service has been a trusted source for Commercial Food Equipment Service Solutions for over 125 years. We have a nationwide presence with over...


  • Phoenix, Arizona, United States Plumbing Masters: Plumbing, Drains & Water Heaters Full time

    Job DescriptionWe are seeking a skilled Dispatcher to join our team at Plumbing Masters: Plumbing, Drains & Water Heaters. In this role, you will be responsible for taking customer calls, dispatching technicians, and providing exceptional customer service.The successful candidate will have excellent communication skills, a strong attention to detail, and the...


  • Phoenix, Arizona, United States Xcel Delivery Services, Inc. Full time

    About the RoleThis Expedited Delivery Specialist position at Xcel Delivery Services, Inc. offers a unique opportunity to join a dynamic team in Arizona. The successful candidate will be responsible for coordinating expedited deliveries, handling customer inquiries, and resolving issues in a timely and professional manner.The ideal candidate will possess...

  • Service Coordinator

    4 weeks ago


    Phoenix, Arizona, United States A1 Garage Door Service Full time

    Job OverviewA1 Garage Door Service is seeking a highly skilled Service Coordinator to join our team. This role plays a critical part in maximizing daily service capacity by building efficient routes and proactively communicating with technicians and customers.About the RoleThis position offers a unique opportunity for individuals who excel in multitasking,...


  • Phoenix, Arizona, United States American Fitness Services LLC Full time

    Job DescriptionWe are seeking a highly skilled Administrative Service Dispatcher to join our team at American Fitness Services LLC.The ideal candidate will have previous experience as an Office Administrator, Secretary, or relevant administrative role. You should also be familiar with office software (e.g., MS Office), including word processors,...

  • Service Coordinator

    6 days ago


    Phoenix, Arizona, United States Leslie's Poolmart, Inc. Full time

    Role OverviewThe Service Dispatcher plays a vital role in the smooth operation of our service team. This position is responsible for coordinating pool equipment service requests through scheduling software, ensuring timely arrivals and minimizing costs.We are seeking an experienced individual to join our team as a Service Dispatcher. The ideal candidate will...


  • Phoenix, Arizona, United States Charlie Mike Protective Services Full time

    Job OverviewWe are seeking a highly organized and reliable Dispatcher to coordinate and oversee vehicle scheduling, routing, and communication with drivers at Charlie Mike Protective Services in Phoenix, Arizona.The ideal candidate will ensure timely and safe service, maintain efficient operations, and provide exceptional customer service to meet client...


  • Phoenix, Arizona, United States NGL TRANSPORTATION INC Full time

    NGL Transportation Inc. is seeking a motivated and detail-oriented Freight Dispatcher to join our team. As a key player in our transportation operations, you will be responsible for managing the flow of goods, communicating with customers, and ensuring timely deliveries.Key ResponsibilitiesMain responsibilities include:Dispatching drivers, work crews,...


  • Phoenix, Arizona, United States Offen Petroleum Full time

    Job SummaryOffen Petroleum is seeking a Transportation Dispatcher to join our team. This role is responsible for coordinating the movement of trucks and products to ensure accurate and timely deliveries.


  • Phoenix, Arizona, United States Sungrow Power Supply Co., Ltd. Full time

    About the CompanySungrow Power Supply Co., Ltd. is a leading provider of solar inverters with over 269 GW installed worldwide. Founded in 1997, Sungrow has a strong track record in the PV space and operates in over 150 countries.Job OverviewWe are seeking an experienced Field Service Operations Coordinator to join our team in Houston, Texas. This is a...


  • Phoenix, Arizona, United States A1 Garage Door Service Full time

    A1 Garage Door Service is seeking a skilled Dispatcher to join our team. As an A1 Dispatcher, you will be responsible for maximizing daily service capacity by building efficient routes and proactively communicating with technicians and customers.Key Responsibilities:Routing and dispatching technicians to locations according to predetermined schedules,...


  • Phoenix, Arizona, United States American Fitness Services LLC Full time

    Job SummaryWe are seeking an experienced Delivery & Installation Coordinator/Logistics Manager to oversee our company's day-to-day installation and delivery operations. This role involves providing delivery and installation dispatching to our team, coordinating daily administrative activities with customers and vendors, and ensuring smooth office...


  • Phoenix, Arizona, United States Lane Valente Industries Full time

    Are you looking for a challenging role where you can utilize your communication skills to coordinate HVAC services? Lane Valente Industries is seeking a dedicated HVAC Service Coordinator to join our team!About the Role:This is a full-time opportunity with a competitive salary of $55,000 - $65,000 per year. As an HVAC Service Coordinator, you will be...


  • Phoenix, Arizona, United States Addison Group Full time

    Company Overview">Addison Group is a leading provider of top-tier solutions for commercial projects in the roofing and construction industry.The company prides itself on offering a stable work environment, clear career growth path, quality innovation, and exceptional service to clients.">Salary Range">We offer an attractive salary range of $46,000 - $54,080...


  • Phoenix, Arizona, United States Gulfstream Strategic Placements Full time

    Job OverviewGulfstream Strategic Placements seeks an experienced Senior HVAC Service Coordinator to lead our team in Phoenix, AZ. This role requires a professional with a stable work history, local expertise, and service operation management skills for commercial HVAC systems.Key ResponsibilitiesManage daily schedules, dispatching skilled HVAC technicians to...


  • Phoenix, Arizona, United States American Fitness Services LLC Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Service Coordinator Administrator to join our team at American Fitness Services LLC.The ideal candidate will have previous experience as an Office Administrator, Secretary, or relevant administrative role. You should also be familiar with office software (e.g., MS Office), including word...


  • Phoenix, Arizona, United States Charlie Mike Protective Services Full time

    Job OverviewCM Driving Services, a leading shuttle and transportation service in Phoenix, Arizona, is seeking a highly organized and reliable Dispatcher to coordinate and oversee vehicle scheduling, routing, and communication with drivers. The Dispatcher will ensure timely and safe service, maintain efficient operations, and provide exceptional customer...


  • Phoenix, Arizona, United States PK Tech Full time

    PK Tech Job OpportunityPK Tech, a Phoenix-based company, is seeking a highly skilled Operations Coordinator to join its team.The ideal candidate will possess excellent organizational skills, strong communication abilities, and the ability to multitask in a fast-paced environment.Job ResponsibilitiesAssist with answering phones, assigning resources to...