Service Coordinator

6 days ago


Phoenix, Arizona, United States A1 Garage Door Service Full time
Job Overview

A1 Garage Door Service is seeking a highly skilled Service Coordinator to join our team. This role plays a critical part in maximizing daily service capacity by building efficient routes and proactively communicating with technicians and customers.

About the Role

This position offers a unique opportunity for individuals who excel in multitasking, communication, and problem-solving. As a Service Coordinator, you will be responsible for routing and dispatching technicians to locations according to predetermined schedules, customer requests, or immediate needs.

Key Responsibilities
  • Routinely build relationships with technicians to better understand their strengths and areas of improvement.
  • Communicate effectively with technicians and customers throughout the day via telephone, text messaging, and email.
  • Focus on resolving issues efficiently to provide customers with an exceptional experience.
Requirements
  • Excellent communication skills to collaborate with others under any condition.
  • Strong clerical and organizational skills to manage schedules and routes.
  • Detailed knowledge of computer systems and software.
  • Ability to multitask in a fast-paced environment.
  • Persuasive communication skills to resolve customer issues.
Benefits
  • Ongoing training and professional development opportunities.
  • A supportive work environment that encourages growth and career advancement.
  • A competitive salary package, including up to $23 per hour, plus bonus structure based on performance metrics.


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