Senior HVAC Service Coordinator
5 days ago
Gulfstream Strategic Placements seeks an experienced Senior HVAC Service Coordinator to lead our team in Phoenix, AZ. This role requires a professional with a stable work history, local expertise, and service operation management skills for commercial HVAC systems.
Key Responsibilities- Manage daily schedules, dispatching skilled HVAC technicians to meet service demands while optimizing route planning and resource allocation.
- Serve as the primary point of contact for clients, providing timely updates on technician arrival times, job progress, and service completion, ensuring top-tier customer satisfaction.
- Maintain an organized system for tracking open service tickets, prioritizing urgent needs, and ensuring timely follow-ups for completed and pending services.
- Perform essential administrative duties such as logging service details, preparing invoices, managing parts orders, and ensuring all documentation aligns with compliance and company standards.
- Collaborate with field technicians, service managers, and other coordinators to address any scheduling conflicts, technical queries, or logistical challenges that may arise.
- At least three years of experience as a dispatcher or service coordinator, preferably within a commercial mechanical contractor setting.
- Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and stay organized in a high-paced environment.
- Familiarity with HVAC service processes and understanding of commercial HVAC systems are essential for effective technician support and client communication.
- Experience with service dispatch or coordination software and a working knowledge of tools like MS Office Suite, Bluebeam, or similar applications.
- Proven stability in past roles, preferably within the Phoenix, AZ, area, with a consistent employment record in HVAC or related mechanical service coordination.
We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, to attract and retain top talent in the Phoenix market.
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