Technical Support Specialist

1 week ago


Atlanta, Georgia, United States ATC Full time

Job Summary

ATC is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer users, resolving computer problems, and ensuring the smooth operation of computer systems and applications.

Key Responsibilities

  • Provide technical assistance to computer users, including answering questions and resolving computer problems.
  • Monitor ticket queues, assign tickets to internal and external support staff, and escalate tickets outside of SLA's until resolved.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to third-party support vendors for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

Requirements

  • 3+ years of experience performing as a Help Desk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, and COTS applications.
  • Local to Atlanta and able to come to the office every day to work.


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