Front Desk Coordinator

8 hours ago


Chicago, Illinois, United States Mac Properties Full time

Job Overview

At Mac Properties, we're committed to creating exceptional experiences for our residents and their guests. As a Front Desk Coordinator, you'll play a vital role in delivering authentic and memorable interactions that make a lasting impression.

Key Responsibilities

  • Welcome residents and guests with a warm and welcoming demeanor, anticipating their needs and providing professional and courteous service.
  • Develop a thorough knowledge of building procedures, features, and security practices to ensure seamless operations.
  • Ensure security protocol is adhered to, including granting building access, issuing keys, and maintaining resident confidentiality.
  • Maintain a high standard for building curb appeal by conducting routine inspections and collaborating with the service team to ensure all areas are well-maintained.
  • Report any building hazards, risks, or accidents, and submit service requests for maintenance/housekeeping issues.
  • Handle package deliveries, answer the telephone, and forward calls as needed.

Requirements

  • 1-2 years of experience providing customer service to others.
  • Basic knowledge of front desk equipment, including computer and telephone systems.
  • Excellent communication and interpersonal skills.

About Mac Properties

We believe that the quality of one's life is directly related to the quality of one's home. Since 2002, we've been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes – for our residents, our communities, and our colleagues.



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