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Front Desk Coordinator

2 months ago

Chicago, Illinois, United States Dentologie Full time
Job Title: Front Desk Concierge

We are seeking a highly skilled and experienced Front Desk Concierge to join our team at Dentologie. As a Front Desk Concierge, you will be the first point of contact for our patients and will play a critical role in providing exceptional customer service and ensuring a positive patient experience.

Responsibilities:
  • Professionally greet and communicate with patients, both verbally and in writing
  • Provide a 10-star patient experience by being attentive to detail and providing exceptional customer service
  • Schedule and confirm appointments in a timely and efficient manner
  • Present accurate treatment plans to patients and answer any questions they may have
  • Accept payment for services and accurately post to the ledger
  • Answer phones, texts, and emails in a professional and timely manner
  • Communicate and follow up with staff and patients as needed
  • Handle confidential medical information with discretion
  • Check in lab cases and assist with training new team members as needed
Requirements:
  • Excellent verbal and written communication skills
  • Interpersonal and customer service skills
  • Organizational skills and attention to detail
  • Time management skills with the ability to meet deadlines
  • Patient care skills
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks and delegate when necessary
  • Ability to function well in a fast-paced and sometimes stressful environment
Dentologie Benefits and Perks:
  • Medical, dental, and vision insurance
  • Free dental coverage for employees
  • Employer-paid life and disability insurance
  • $50/month for mass transit or parking expenses
  • 401k with employer match
  • Flexible spending accounts
  • Paid holidays
  • Paid personal and sick time
  • Supportive, friendly leadership that wants you to succeed
  • Upbeat team and fun culture

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.