Healthcare Access Coordinator
1 week ago
Schedule: 36 hours per week; Monday-Friday, weekend rotation, evenings possible.
Incentive: $1,000 Hiring Bonus
At Children's Hospital & Medical Center, the premier pediatric healthcare provider in the region, our staff is our greatest asset. We are dedicated to fostering a culture of excellence and inclusivity, where every team member is valued and supported. As we expand our services and facilities, including the innovative Hubbard Center for Children, we invite you to enhance your career in a nurturing environment that prioritizes professional growth and development.
Key Responsibilities
As a Patient Access Specialist, you will be the first point of contact for families and visitors, ensuring a welcoming and professional atmosphere. Your role will involve:
- Accurately registering new patients, ensuring complete and precise demographic information.
- Checking patients in and out, verifying all necessary information at each visit.
- Providing, collecting, and documenting all required patient forms in accordance with established procedures.
- Efficiently scheduling appointments using our automated system, adhering to office protocols.
- Maintaining daily appointment templates under the guidance of the office manager.
- Contacting patients to confirm future appointments and verify demographic and insurance details.
- Verifying insurance eligibility and benefits using established automated processes.
- Initiating the Children's Connect sign-up process for new or inactive patients.
- Responding to appointment messaging in a timely manner.
- Managing patient charts and releasing information in line with organizational protocols.
- Scanning documents into electronic medical records as required.
- Collecting co-pays and managing past due accounts according to protocol.
- Completing daily work queues to ensure all demographic and insurance information is accurate for billing.
- Supporting quality initiatives in patient care as directed.
- Assisting with miscellaneous reports and correspondence as needed.
- Maintaining a clean and organized lobby and patient areas.
Qualifications
Education:
- High School Diploma or GED equivalent preferred.
- Minimum one year of customer service experience preferred.
- One year of experience in a healthcare or insurance environment preferred.
- Strong communication, listening, and organizational skills.
- Basic computer proficiency and familiarity with Microsoft operating systems.
- Ability to perform arithmetic calculations and operate standard office equipment.
- Knowledge of billing and insurance processes.
- Familiarity with patient scheduling systems in a medical setting.
- BCLS - Basic Life Support certification through the American Heart Association preferred.
- Medical interpretation certification may be required based on position.
- Bilingual (English-Spanish) skills may be required for some roles.
- Flexibility to travel to various clinics as needed.
- Availability to work shifts that may include evenings, weekends, and holidays.
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