University Police Dispatcher

1 month ago


Washington, Washington, D.C., United States American University - Washington, D.C Full time
Job Summary

The University Police Dispatcher plays a critical role in maintaining campus safety and security. This position requires excellent communication skills, attention to detail, and the ability to work well under pressure.

Key Responsibilities
  • Receive and respond to emergency and non-emergency calls for service from the public, law enforcement, and fire and rescue communities.
  • Manage radio communications with American University Police Officers and maintain accurate records of service calls and police activity.
  • Monitor the university security system, including alarms and closed-circuit television cameras, and dispatch officers to incidents as needed.
  • Provide information to police officers, such as criminal histories, wanted checks, and vehicle registration status.
  • Assist with training programs and other duties as assigned.
Requirements
  • High school diploma or equivalent required.
  • At least one year of work experience involving public contact, preferably with an emergency response agency or dispatch center.
  • General knowledge of telecommunication equipment and systems, as well as proficiency with records management systems and computer-aided dispatch (CAD) software.
  • Ability to work well in emergency situations, work shift work, and maintain confidentiality.
Preferred Qualifications
  • Experience operating a closed-circuit television (CCTV) camera system and alarm monitoring system.
  • Knowledge of emergency response protocols and procedures.
What We Offer

American University offers a competitive benefits package, including a 200% matching retirement plan, tuition benefits for full-time staff and their families, and leadership development certificates.



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