Transportation and Outreach Coordinator

1 month ago

Washington, Washington, D.C., United States united Planning Full time

The United Planning Organization (UPO) is a community-based organization dedicated to serving the residents of Washington, D.C. Our mission is to unite people with opportunities, and our vision is to create a city of thriving communities and self-sufficient residents.


Job Summary:

The Shelter Hotline Program is a critical service that transports clients to various shelters and other programs designated locations 365 days per year, 18-24 hours per day. As a Transportation and Outreach Coordinator - Seasonal, you will operate UPO Shelter Hotline vehicles to transport clients along assigned routes and/or designated point-to-point service destinations. You will also provide outreach and transportation services to homeless adults and/or families to designated or available shelters in the DC area.
Key Responsibilities:

  • Present to Shelter Hotline Call Center to receive daily driving assignments and related items.
  • Ensure the road worthiness of each vehicle to be safely driven, by performing a pre-trip inspection.
  • Perform a post-trip inspection of vehicle driven to ensure it is properly cleaned, fueled, and secured for use by next driver at the end of respective shift.
  • Document all assignment activities on/in driver's manifest log.
  • Provide outreach and transportation services to homeless adults and/or families to designated or available shelters in the DC area.
  • Canvas the Washington, DC city streets looking for homeless, at-risk clients who need assistance with transportation and/or comfort items.
  • Ensure passengers are properly seated and given proper safety instructions that must be observed and abided by while being transported in any UPO vehicle.
  • Transport and escort, as required, identified clients to and from scheduled and approved locations, such as vacancies within the overnight shelter system, and other approved destinations as directed.
  • Communicate with hotline dispatcher via two-way radios to obtain resources to assist persons identified as at-risk or requiring services to combat hazards due to inclement weather.
  • Work closely with the Comprehensive Psychiatric Emergency Program (CPEP), DC Fire and Police departments, to relocate clients from the streets to shelter.

Requirements:

  • High school diploma or GED.
  • Two years of experience operating a 15-passenger vehicle.
  • Must possess a current Class D driver's license, DOT card/certification.
  • Current five (5) year driving record cannot exceed more than two points.
  • Must be able to work a varied schedule, including nights, holidays, and weekends, and drive during all types of weather.
  • Must have strong comprehensive geographic knowledge of Washington, DC in order to effectively navigate the streets and neighborhoods.
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds.
  • Ability to effectively use or learn to use Microsoft Office programs (specifically, Outlook and Word) and use electronic time-keeping program.
  • Possess effective organizational and professional communication skills, both written and verbal.
  • Ability to prepare written reports as required.
  • Possess the abilities to work well under extreme pressure.
  • Ability to work effectively both independently and in team environments.

Preferred Qualifications:

  • First-Aid & CPR certification.
  • Experience working with homeless population.

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